山庄的大冒险

我们选择都铎高地是因为他们愿意以更低的价格提供一些相同的服务。他们的工作人员似乎对居民非常投入，他们会花时间去了解他们，了解他们的喜好和需求。我会把它们推荐给其他想看的人。

几个月前我把我母亲安置在这里。她太高兴了!!这里的员工非常慷慨友好。它们价格合理，给了我母亲一个新的生命。她患有老年痴呆症，让她独自在家让人难以承受。但因为这个不可思议的社区，我的恐惧消失了。谢谢都铎高地。

我以为这是一个我妈妈会觉得舒服的地方，但我的错误几乎让她付出了生命的代价，这一点也不夸张。从持续的用药失误到严重摔倒后缺乏关注，我妈妈仍然在承受都铎恐惧症的后果。厂长总是试图把事情往积极的方面想，但不了解日常运营。她做出承诺，但从不兑现。护理人员被他们所承担的责任压垮了，并且没有从他们的主管那里得到支持或指导。我建议你为你所爱的人寻找其他的辅助生活方式。

都铎高地是有吸引力的，乍一看，呈现为一个“家”的环境。视觉效果往往具有欺骗性，在这种情况下，确实如此。从我爱人到来的那一天起，我就知道这不是一个好地方。入院前友好而细心的导演不见了。人们对抱怨充耳不闻。她作为前市场总监的角色是显而易见的——总是试图对都铎的问题进行积极的解释。我提出的每一个抱怨，她都轻描淡写。护理没有达到基本标准，护理计划没有得到遵守——但我们正在做得更好，她回答说。不，你肯定不是。用药错误——我们将调查并将我们的发现通知您——没有进一步的回应，没有后续行动，没有关心或考虑。 That apparently is the Peregrine Way. Complaints to the president of Peregrine resulted in the same-promises of follow up, with no action taken, and no response to further emails or calls. The delegating nurse spends her days in her office. How she manages to do her 45 day review of each resident from her office is beyond me. She takes the word of the nursing assistants, without verifying anything! They told me that they are "her eyes and ears." The CNAs run the facility. No supervision, no oversight, no accountability. Toileting schedules never adhered to, showers not given as required, yet certain CNAs sign off on care plans as being done. They know they will never be called on it, as the delegating nurse could care less. Clothing and other personal items disappear, although they claim that all laundry is done individually. Communication is exceptionally poor. Very unprofessional management. The delegating nurse does not want to hear any complaints. She is downright rude to family and other staff, in front of both residents and visiting families. Does not contact the physician as required, and clearly does not care about the residents. Nursing staff who do not do their jobs are never fired for poor care, only for using their cell phones while on the job. CNAs who have been written up numerous times remain employed, and continue to do as little as possible to assist residents. The director is in way over her head, and has no idea what she is doing. She will always tell you what she thinks you want to hear, and won't do a thing about legitimate issues. It is clearly just a paycheck to her. Tudor Heights needs to clean house, starting with the director and delegating nurse. Peregrine, the parent company, is based in Buffalo, NY. They are not willing to spend resources to clean up the mess from such a distance.

导演在让我放松方面做得很好，问了一些相关的背景问题，并提供了一次友好的参观。设备齐全，公共房间很好。宿舍有点小，大厅里装着暖通空调。居民们看起来很高兴。外面的面积有限，但里面很好。

这个ALF真是太美了。他们把我87岁的父亲照顾得很好。然而，我把他转移到另一个机构有两个原因:1。他们没有“医生日”，你要负责把你爱的人送到医生那里，这对我来说很困难。他们对痴呆症患者照顾得很好，但把他们隔离在一个上锁的病房里，即使他们没有流浪。我父亲在那里非常孤独。但是，这里的饭菜非常棒，服务员和住客的比例非常高，宗教氛围非常友好。我想都铎高地只适合一些人，不适合另一些人。