贝莱尔生活辅助中心

贝莱尔生活辅助中心的回复

在我们照顾你祖母的14个月里，我们非常高兴能和她在一起。我们的主管护士已经详细地讨论过你的问题了。她已经确认我们的工作人员严格遵守了你祖母的主治医生的所有命令。我们的主管护士也审查了员工培训的各个方面，她确认所有培训都是最新的，任何人都可以查看。我们对你说我们的工作人员训练不足的说法感到特别惊讶，因为你的家人在你的祖母离开我们的机构后找到我们的一名工作人员私下照顾她。受HIPAA隐私法的限制，我们不能讨论您祖母护理的细节，也不能讨论您的家人对您的场外医生所提供的订单存在分歧的具体细节。大多数家庭选择使用来我们机构的医生，而不是不能提供现场评估和治疗的医生。来我们诊所的医生比社区里的医生有更高的可用性，和他一起工作通常有助于医生和家庭成员之间的事情更顺利地进行。从我们众多的积极评价中可以看出，住院患者和家属对我们提供的护理非常满意。在你母亲和我们在一起期间，我们经常与你的家人会面，我们尽了一切努力来满足你家人的期望。 It is unfortunate that you did not attend any of these meetings to voice your concerns, as it is not possible to make any adjustments at this point. It is highly unusual for a family to have such difficulty adjusting to the transition of their loved one to an assisted living. Prior to the pandemic, you and various members of your family were in the facility for multiple hours almost daily including participation in meals and activities. We gladly welcome all families, but this level of family-member presence in the building unfortunately could not continue during the pandemic. Most families have been able to accept the state-mandated restrictions on visiting during the pandemic, despite this being difficult for all concerned. We are disappointed that your family’s expectations were not met by our numerous accommodations to meet your family’s requests, however, we are never able to meet requests that go against doctor’s orders or state-mandates. It is unfortunate that things did not end on a more positive note. We wish the best to your grandmother and your family as your move forward down other avenues.