TerraBella北岭

TerraBella没有好客的精神。急诊科总在她办公室。在参观过程中，她从未出来自我介绍。AL的工作人员不太友好。我确实听到一个中央护理员和一个住院医生说话，好像她是一个孩子。记忆的照顾是如此压抑和悲伤。居民们到处乱逛，衣服都脏了。一名工作人员穿着下垂的裤子走来走去。没有人(就员工而言)看起来很开心。我想和护理部主任谈谈。 After my tour she was sitting in her car smoking. This is not a very pleasant atmosphere for my dad.

注册过程(申请，入住等)都很棒-惊人的帮助和友好。我认为有必要指出的是，当他去世时，我对某些方面的处理方式感到非常失望。但对于刚开始的体验，我怎么称赞都说不完。

我只能说他们没有同情心，他们对我妈妈的照顾水平是错误的。她有痴呆，他们说她没有。他们把她送进了医院。护理主任和设施主任让他们的工作人员为他们工作，因为他们害怕他们。整件事的管理和执行都很糟糕。他们点了这么多药，我们都快满了，也不知道该怎么处理。他们丢失了她的许多私人物品，包括她的护齿器。总的来说是一个糟糕的体验，不要只根据外观和设施来选择设施，最重要的是对社区和员工的关心和同情。

我在[日期取消]那天把我爱的人搬进来，最后[日期取消]把他带回家。我们从[化名]那里得到的服务非常棒，他负责他所在的楼层。她总是解决我的问题。(除去名字)是他的主要照顾者，他爱她，她也很棒。她去度假了，而他在她不在的时候行为不端，这说明他有多喜欢她。有个医学技师也很棒。她会在他的药用完之前提前给我发通知，这样我就能确保中间没有任何失误。TerraBella对我们来说最大的问题是卫生。洗澡，刮胡子，刷牙等等。他的皮肤在这2个月里因为缺少洗澡而开始剥落。 I provided Dove lotion and Aquaphor to prevent that, but it was still like dandruff. I brought home almost a full container of those products, only maybe 1/4 of it had been used in 2 months. His toothbrush was always like-new and had not been moved from where I put it the last time I visited. I know he didn't want someone else to bathe him, but they should be able to handle a situation like that. That really concerned me. He also had a lesion on his backside and that got treated only after I made a big deal about it. There was a doctor making house calls and he let me know that the zinc ointment treatment was ordered March 10th but it took 10 days to actually be applied. I find it “convenient” that it was applied the same day I visited. Worst of all, he left the community with Covid. Since last Friday we've both been quarantined and trying to get him well. Fortunately his oxygen levels are good and so is his temperature, but nevertheless he came home with it. They were allowing him to go to the dining room to eat even though he'd been exposed. The day I took him out (last Friday) I had to wait for him to leave the dining room and I don't think that's proper protocol. They were well aware he'd been exposed, as they called and told me on [date removed] and said he had tested positive. I visited on the [date removed] , a couple days later, and saw several notes on other residents' doors informing them they had tested positive as well. There was also a note telling visitors at the front door that there had been a Covid outbreak, yet they were still allowing visitors. I told one of the staff members that he had a bad cough well before the positive result, but never got notification that it was looked into. It wasn't until I pressed the issue and after he tested positive, that they had checked on him. He was evaluated on the [date removed], a day before he left. The only indication of Covid he has is a bad dry cough. No temperature, no difficulties breathing or eating. Just the cough. He was also prescribed medication for the cough that I have paperwork on, but they did not send him home with the medication. I’m unaware of if he actually received it, how to administer it and what exactly it is or is used for - this is an issue for me. If they prescribed it to him and possibly gave it to him there, why not send him home with it? I know they are understaffed and I greatly appreciate what the caregivers do for him. I may have made a mistake taking him out, but I don't think that he was getting the proper care he needed. In my opinion, he was put in memory care, when he should've been in assisted living. I say this because he was not in the same state of the people on his floor. He’s alert, he did great in physical therapy, he's able to hold a conversation. He has Parkinson's and that's one of the reasons I put him there. He doesn’t have tremors, but needs help walking. He is incontinent; there were several times I did his laundry and noticed that the padding was so saturated with urine, it was yellow. I don't want to complain, but I think people should know about this before placing their loved ones here. Prior to TerraBella, he was in a different community that was way worse than this experience. If they had more staff, they'd probably be able to do a bit better. His primary caregiver, [name removed], was responsible for about 10 residents at one time. I'm sure they were all doing the best they can. [Name removed] and others seemed to really care, whereas some of the other staff seemed to be mentally removed at times and unwilling to help.

我们真的很喜欢TerraBella社区，我们已经向家庭推荐了它，我们将继续向家庭推荐。

在预算紧张的情况下，工作人员竭尽全力让我们所爱的人搬进来。他们非常愿意和我们一起工作，多付出一些努力。就位置而言，社区非常近，我们马上就注意到它有多干净，闻起来也很干净。社区本身看起来很有美感。尽管他们的人员流动率很高，但那里的人都很好。

我建议你去看看这个设施。它很干净，他们对我所爱的人很有帮助，很细心。他们有活动，但目前由于新冠疫情，他们被切断了联系。我们对这个社区很满意。

社区欢迎家庭的到来，这是一个充满关怀的环境。他们很有安全意识。任何时候有问题或担忧，社区都愿意讨论它，并帮助所有相关人员得出结论。我的爱人不喜欢食物的味道;不过，这里也有供居民们享用的小吃。据我爱人说，上菜的人都很好。

我们选择了Northridge的Elmcroft，因为他们满足了我们的预算需求，而且他们似乎掌握着一切。我们一进来他们就不像他们说的那么好了。我们要求完成一些事情，但他们没有完成，一些项目被放错了地方。沟通也很困难，很难在电话上和任何人交谈。我还希望探视时间从每周1天增加。我认为这些都是他们可以改进的地方。

确保你对社区的covid指南进行了研究。它们是非常严格的。与员工的沟通很好，但主任不擅长沟通。

好干净的地方。友好的员工。良好的活动板和食物菜单

这绝对是最糟糕的经历，我不会把我最坏的敌人派到那里，我永远也不想让一个家庭经历我们一家所经历的事情，以及我们所爱的人在那里所忍受的事情。

北岭的Elmcroft有很好的价值，是一个非常安全的社区。它并不大，而且从我们所看到的情况来看，每个居民都有相当数量的工作人员。它在一个安静的地方，很好，而且相当干净。它看起来也很受欢迎。