海鸥溪高级生活社区

我喜欢的员工。工作人员很好,他们听,试试!员工努力工作但他们人手不足和东西,人们会错过。预计太多的员工。我不认为他们是正常训练了一些他们的期望。护士给居民带来托盘而不是餐厅的员工。他们有可怕的食物。他们没有帮助食物过敏。

食物很好。钱的价值是公平的。我们选择这个社区,因为靠近我的亲人家里,和友好的员工。我喜欢它的一切。我建议其他家庭。

居民都很友好和许多高功能。居民很容易交朋友。政府是平易近人,愿意请和通常很友好和善良。目前有一个短缺的援助。我妈妈喜欢的食物有一天和抱怨在最小的基础上。食物是很难说,我没吃过。通风设施,大型和可爱。的房间都大,与许多拥有一个很不错的平台。房间的价格和整体价格我认为小于一些。这是在一个安静的区域塞在一个居民区。 The grounds are lovely and they are building a garden. The recreation director is new and great, she tries to involve all residents. There has been a turnover of administrators lately. I like them and they are very approachable and try hard to solve problems. Berlin MD is a great town! Quaint downtown, close to Ocean City, close to outlets and National and state park at Assatinque. It is where wild ponies live. It's 40-45 min to Lewes / Rehoboth Beach where I live. I wish it was closer but it's an easy ride. Hope they resolve their staffing issues , but it seems to be an issue nation wide.

我们选择海鸥小溪,因为我们与真正的每个人都友好。他们只是修改了大部分的行政人员,但日常的员工,他们都是伟大的。房间大小适合的需求是什么。我希望看到他们把外面的居民更多的活动虽然天气还好。总的来说,我强烈推荐给其他人看。

社区有一些员工的问题和他们提供的关心是低于平均水平。没有沟通,直到我们告诉他们离开后,我看到导演首次超过90天。食物很不一致,员工可能是不礼貌的。公司办公室是倾听和能够帮助解决的一些问题。

看起来像一个好的社区。不过,离海滩。在地图上看起来接近,但它不是。如果我呆在这个区域(马里兰州的东部海岸),我想是在海滩附近。我会继续寻找,但谢谢你的设置。非常感谢你的指导和帮助。

我的父母搬到鸥湾2017年3月初。我们参观了5辅助生活设施在选择海鸥的小溪。我们使用下面的指标做出我们的决定。第一年的居住权,海鸥溪维护质量和标准,促使我们的决定。居民满意度居民占用员工保留员工士气居民家庭满意度不足/投诉没有缺陷的严重程度不足/投诉的声誉在社区(评论)不幸的是在2018年,Gardant管理和海鸥的衰落溪开始执掌大权。开始在食品质量降级,这是反复被管理员和她在Gardant优越。由居民和居民家庭的担忧是忽略了两年。海鸥溪的管理员没有努力改善食品质量,选择一个令牌居民食品委员会安排会议与居民家庭和食品供应商/厨师没有权力来实现改变而为自己叫外卖和管理人员。居民家庭成员,居民和员工展示他们的不满明显贬低食物,深不可测的零食和旧生产管理员会议上说她不再想讨论饮食。饭菜仍然是可怕的。 Many of our loved ones have medical issues that include high blood pressure, diabetes and heart disease, our concern regarding sodium, sugar and additives prompted over 15 requests for nutritional content. These requests were ignored. A dangerous situation is excessive staff turnover. From 2017-2020 there have been 3 Directors of Nursing, 3 Activity Directors, 3 Marketing Directors, 3 Administrators, 3 Maintenance Directors, 2 Delegating Nurses, 2 Kitchen Managers: average length in tenure 1.3 years. Currently there is a position posted for a delegating nurse. Instituted by Etros, a recently retained consulting firm specializing in underperforming/failing senior living communities, remaining staff hours have been cut. Remaining staff are overworked. Understaffing has resulted in errors in medication administration. Medications administered 2-4 hours after prescribed times, timed diabetic blood tests that are to be administerd prior to meals adminstered after meals. Cut backs in housekeeping staff to 2 employees has led to dirty apartments and erratic laundry scheduling. Gull Creek had 0 deficiencies/complaints in 2017. From [date removed], most under the tenure of Gardant and the current administrator, there have been 24 deficiencies/complaints. Redacted files indicate: errors in medication dosage- giving one resident wrong medications, not administering medications, administering wrong doses, excessive amounts of falls resulting in broken bones, head injuries and a fatal subdural hematoma. Others detail non-existent records and reports from nursing and management; involving critical information that impacts resident safety. At the last family council meeting in February, when asked if there were current deficiencies after the report of [date removed], we were told by management there was one. I was forwarded a copy by the administrator of the report dated [date removed]. However on [date removed], according to the state's records, there were seven additional write-ups for deficiencies. Below is a link to the state of MD site. [removed] Gull Creek has sadly, lost residents, staff, services, amenities and it's reputation. Recent reviews on google, yelp, facebook and sites such as a place for mom, caring.com cite poor nursing, lack of compassion, bad food and bad value. One glimmer of positivity are the employees who really care for their residents and treat them like members of their own family. And an amazing member of the management team who is competent, kind and professional. However they can't right the helm of a sinking ship.

2019年10月,妈妈走进海鸥溪,2020年3月。有这么多问题,她在那里,但我将尝试保持本文缩写。我主要担心的是护理人员和小于可接受的护理质量。它开始与他们管理药物为2个月,她每天她的医生说只能根据需要使用。承认我们被告知她可以使用药房的首选药物。之后,他们改变了他们的政策,需要使用苹果Pharmscy或预先包装好的药房(不能回忆起的名字)。这意味着她的一个药物的3月脚本5美元Express Scripts去80美元+。这只是1地中海。她在多个药物。她经历了多个诊断尿追踪感染虽然我们宣传了偶氮测试条。我向护士长报告幻觉,B…, who brushed it off as probably due to medicine. Mom began experiencing multiple falls. Instead of recommending various med evals to figure out what was going on, they took her walker away and confined her to a wheelchair with NO medical evaluation recommended. She suddenly lost her ability to walk in Feb. B... said that originally they thought she was "faking it". When I returned to town in March I took her to multiple doctors to try to determine what was going on with her. B... stated in a meeting with myself and her boss (V....) that she had arranged the appointments. Let me emphasize that never happened. I scheduled the cardiologist, the neurologist, the orthopedic and the general practioner. The only council B... gave was to say that if she continues to fall she can't stay at Gull Creek. Too much liability and they are not staffed to have a 2 person assist. Finally on the day that Mom returned from one of the doctor appointments she fell to the ground trying to get her out of the transport car. WHILE MOM WAS STILL LYING ON THE GROUND, B... came out and said, "she can't stay". Mom was still on the ground crying that her legs hurt and B... is saying she can't stay right in front of Mom. Shes going to need to go to rehab. She finally did help to get Mom in the wheelchair. Mom went to rehab where she was sent to the ER the day after admission with another undiagnosed UTI. I could go on with more examples. If you love someone please do not send them to Gull Creek. The nursing care is sub par, the food is a disgrace, and they are unethical in their business practices. I was never informed of a $4000 facility fee until the day we were moving mom in. When she started to fall I was told there would be no increase to her monthly rate because her level of care was already covered in the monthly rate. I was required to sign a new lease at the time so that her increased level of care was reflected in the lease. Again, NO increase in rent. The following month I was sent a letter stating that the rent was increasing $900 a month. Reason, they claim we were never charged for care to begin with. Really? Once Mom left I was charged additional rent, even though she was in rehab and would not be returning. I spoke with the business manager who could not give me a reason for the charge. The only response she had was, "well you signed a lease". After sending documentation of my discussion with V.... the Administrator about moms inability to return due to going into a nursing home i received a $500+ refund. I had to argue to get it. The one positive note about Moms experience there was the folks who conducted the activities. [names removed] are two wonderful and caring ladies who loved on Mom. I will forever appreciate them.

我父母现在住在海鸥溪和居民多年来。遗憾的是目前的管理公司位于芝加哥居民实现变化的影响,员工保留和护理。食品质量很低,员工流动率频率猖獗。政府糟糕透顶。最近员工小时削减导致贫困居民保健。

我的父母居住在海鸥的小溪。厨房和护理人手不足。食物是不能吃的。如此之小,以至于大多数其他倍部分居民仍在挨饿。膳食不平衡与很少或没有蔬菜。你填写本周的膳食计划,仍然不得到你要求的。热狗和汉堡包有时是唯一提供午餐和晚餐。膳食是如此糟糕,l的儿子,必须保持appt满食物,否则我相信我的父母就会挨饿。我们抱怨但海鸥溪不在乎。这都是钱。 Nursing is almost as bad. They often bring up the medications at wrong times or forget to bring them up at all. $6000 a month for such terrible care

我妈妈从2017年以来一直住在海鸥溪。我们选择海鸥溪因为宽敞的公寓,欢迎员工和优秀的就餐体验。有几个管理变化在此期间以及利润从非盈利状态更改。在目前的管理下,员工失误有影响的时间完成工作订单公寓维修以及设备操作的连续性。高层管理人员反应迟钝。食物质量差。零食提供小品种,包括单一服务包装饼干和水果。餐厅工作人员非常愉快,友好善良。楼层员工关怀和耐心。

非常喜欢这个设施。希望为一个2卧室独立生活的细节位置。他们有一个正在翻新。不知道它会在2月中旬搬。

(删除),新导演,呼吸新鲜空气。她最好的两个品质1)。真诚地关心居民2)听的建议。她是一个积极的领导者!

员工餐厅的每个人都很友好和乐于助人。这真的是一个充满爱的社会,每个人都知道你的名字。