托伦斯的奥克蒙特

这对我们的家人和我们所爱的人来说都是一次奇妙的经历。社区很漂亮，工作人员也很好。感觉就像你在一个远离家乡的家。有一个餐厅，社区提供一日三餐。宾果游戏、钢琴、歌手等都是供居民参加的活动。

我对奥克蒙特非常满意，我觉得我所爱的人的需求都得到了满足，除了一些时刻可能需要等待帮助。我确实觉得他们在那里很安全，因为工作人员非常友好。我对这个社区有很多积极的看法，但我注意到他们正在遭受新冠疫情的影响。他们在留住员工方面的问题已经产生了一些不同的影响。我所爱的人的健康会波动;有时他们可以自己做事情，有时他们可能需要帮助。在那些确实需要帮助的时刻，他们往往不得不等待一段时间。在新冠疫情之前，一切都几乎完美，但最近家政工作得到了支持，不再每周发生一次。他们无法跟上自己的正常工作，即使完成了工作，也没有及时完成。我相信员工真的很好，因为我爱的人总是表达这一点，并强调他们工作有多努力。 The one complaint from my loved one and other residents is that they can't get an itemized monthly statement from [name removed] in the billing department. She comes off very rude and bluntly tells them, "we can't do that", without any attempt of an honest explanation or reason. Because of her approach I'm sure there are some elderly residents who might feel intimidated and in turn, afraid to ask her for anything. The itemized monthly statement is important because they may want a physical breakdown of what they're paying for each month as that differs from person to person. They may also want to ensure they're getting the services they're paying for since a lot of things have been impeded as an effect of Covid. Thankfully, my loved one is vocal and is able to speak for themselves and receive what they ask for. It still concerns me because I'm sure there are plenty of other residents who aren't as alert or insistently outspoken. The activities director [name removed] is awesome! She walks around from door to door to encourage the residents to participate in activities. The activities she facilitates are great as well; they range from physical activities like volleyball, to interactive brain teasers like puzzles or bingo. She may benefit from having an assistant or some extra hands as well, but that also goes back to their staffing issues with Covid. The meals are good, but the dining aspect has been lacking because of Covid as well. They may not have as many servers, as the residents have to wait a while for their food. They've also been switched to plastic utensils and paper plates, which I'm sure was an adjustment. Overall the caregivers and activities director are amazing; and that's exactly what I was looking for in a community. They are very kind to my loved one and I do understand that a majority of my issues with Oakmont are stemming from their struggles with staffing retention due to Covid. If you have the opportunity, I would advise others to take a look at the perspective from other residents, as everyone's condition and experiences differ. I would highly recommend Oakmont; I have hopes that their Covid related issues will resolve as the world continues to reach a state of normalcy again.

这是个高端设施。活动和环境都非常好。根据您的家庭成员的需要，我建议您仔细审查是否需要24小时护理。由于这是我们第一次使用这种类型的护理，我们对将提供多少护理有一些误解。但那是一个美丽的地方。工作人员也很棒。我知道和记忆护理病人打交道很困难，他们对我所爱的人也很好。如果说有什么不同的话，那就是管理有点混乱。我还没有收到邀请和更新之类的东西。总的来说，当我向他们提出问题或担忧时，他们都很好。 It just depends on who you speak with. I've found that email has been the best way to communicate. The physical therapy staff is absolutely wonderful.

我们选择了托伦斯的奥克蒙特，因为他们有一个非常好的展示，我们觉得把我们的母亲安置在这里很舒服。这个设施本身也是新的，而且似乎管理得很好，组织得很好。它的位置对家人来说也很好，这是一个很大的帮助。工作人员非常友好，但有时他们人手不足。只要你负担得起，我就建议你去。