维罗妮卡路的中庭

他们提供一对一的帮助。他们很好地帮助我爱的人洗澡和依赖，他们会随时给她带一盘食物，这太棒了。但是它很贵，而且景观美化需要一些工作。

设施很干净，他们的反应也很好，但他们不太擅长内部沟通。我们计划带我们的亲人出去一周，我们锁上了他的门，所以没有人会进去。但我们每天都去看，门是开着的。员工们仍在进进出出做一些事情，并没有就计划中的缺席进行沟通。在和导演谈过之后，她说他们有很多机构的人来帮忙。但我还是不明白，为什么不把这一点告诉他们。他们回复我们的速度有点慢，尤其是关于账单的问题，尽管他们有了新的财务总监，似乎他们仍在解决问题。

我强调中庭的资源与客户的能力和需求之间的关系。我认为中庭更适合于处理更有能力、衰退更小的居民，而不是那些需要更多鼓励和帮助的人。但总的来说，我认为员工很专注，对客户非常投入。他们人手充足。设施也很充足。我认为激活对于那些可以参与的人来说是足够的，但对于那些需要更多提示的人来说是不够的。我很喜欢他们只专注于记忆护理，而不是像我在其他地方发现的那样，只是一个有辅助生活的共享设施中的记忆护理单元。

我觉得设施很干净，包括我爱人的房间。虽然整洁还需要改进，比如衣服的摆放方式等等。也许我的期望不现实。工作人员都很友好，但是人手不够。我觉得我和导演之间有些误会。我被告知他们会有一个足病医生，以及OT和PT，我说我很感兴趣。她说我爱的人会得到所有这些服务。但这并没有发生。她在那里待了2个月，只在最后2-3周得到了这些服务。当她回到家，我看了看她的脚，看起来她并没有看过足科医生。 They said they would go on outings for ice cream and things, which never happened. And I was told different reasons as to why. I think their communication with each other could use improvement. They would contact me and say she urgently needed Depends, but when I would get there, she had two packages in the closet. Same with a "lost" sweater that was right there in the closet. But everybody was very friendly to deal with. My loved one was always clean and in clean clothes. Her general care was always fine. I just think there were some misunderstandings. They kept in contact with me, and I appreciated the communication. They included my loved one and invited her to activities. I think they did a good job with activities and offered a variety of different things - music, coloring, puzzles, etc. I just would have liked to see her get outside more. But overall I feel like it was a good value. And for respite care, I would choose The Atrium over skilled nursing in a heartbeat.

我们选择了维罗妮卡路的中庭，因为它是我们阿尔茨海默氏症支持小组的人推荐给我们的。设施的房间大小很好，她在一个私人房间。我认为他们可以提供更多的活动。但他们可能只是没有足够的员工。我会把它们推荐给其他想看的人。

我会告诉其他人去看看社区，看看它是否适合你所爱的人。工作人员似乎都在。他们有一些活动是游戏，练习，群聊和更多的居民参与。

他们真的很好。我一定会推荐给其他人。我有一个在这个行业工作的朋友，他告诉我，辅助生活设施不可能以他所需要的水平照顾我所爱的人。但是The Atrium确实做到了。他们很能干，能满足他的一切需要。员工很棒，他们会根据需要调整员工，这真的很好。我希望他们房间里没有地毯，但如果地毯需要注意，他们会注意到并采取措施。我唯一的抱怨是有时他的头发有点脏，但到我下次来看他的时候，它已经好了。与养老院的费用相比，中庭酒店的价格非常划算。

我们的爱人只在The Atrium待了一小段时间，所以我们不能得到很多关于用餐的反馈，他也不能参加活动。在新冠肺炎期间，如果我们想去看望我们爱的人，我们可以去橱窗里看看。我们会把这个社区推荐给其他人。

我的LO于2018年5月进入中庭，被诊断为FTD(额颞叶变性)，这是一种影响年轻人的痴呆症，影响他们的行为、理解、执行思维和语言。在我被接纳进入社区时，他们向我保证，他们有经验丰富的工作人员，能够提供我的LO所需的护理。我不知道的是，他们的方法是“一刀切”，而不是为我的LO需求定制的方法。考虑到总有一个过渡期，我的LO拒绝洗澡，他们向我保证这是很正常的。在一年半不洗澡、不洗澡甚至不洗海绵澡之后，我把自己的担忧带到了基准投资公司的办公室。他们向我保证，丹佛斯的工作人员在如何处理FTD带来的行为问题方面会受到更好的教育。终于，他在一年半后，在基准公司办公室的帮助下，采用了“手把手”的方法!中庭还有许多其他的问题，首先是他们的内务管理，(或缺乏)。我的LOs房间只有在我去的时候才会打扫，并坚持让他们清洁和消毒浴室。情况变得如此糟糕，以至于我开始拍摄我在参观时遇到的情况，并将这些照片发送到执行办公室，并被告知他们人手不足，正试图招聘人手。 Another concern was their communication (or lack thereof) between staff and Resident’s loved ones. I called every day to check on him and each time spoke with the Nurse on duty and was told that my LO was doing the same, no changes. This included urinating in the common areas of the facility. Their Nurse told me that this is a very common trait of especially men with Dementia. I then purchased a one-piece outfit for him to discourage that behavior and was told that it didn’t help and they would try to adjust the environment instead so I was asked to provide “pet pee-pads” that they would place in the areas that he urinated. Never heard another complaint, until during a scheduled visit with him, I was asked to meet with their Executive Director of Resident Care where I was told that there were two options for my LO, I either hire a one-on-one person to stay with him (in addition to paying the private care of over $8,000 per month) or move him to a hospital or facility that can better manage the FTD behavior. Their staff may understand Alzheimer’s Disease or other Dementias, but certainly were not educated to understand FTD. Had they been honest with me during the application process, I would have researched another facility, but I was assured that they could handle FTD. Thankfully my LO has been moved to another facility that does have other FTD residents, a full staff of Nurses familiar with this disease and he is doing much better. A “one size fits all” approach is NOT ideal, The Atrium should be working with the individual to see what those needs are and customize the approach to their individual needs.

我的LO于2018年5月进入中庭，被诊断为FTD(额颞叶变性)，这是一种影响年轻人的痴呆症，影响他们的行为、理解、执行思维和语言。在我被接纳进入社区时，他们向我保证，他们有经验丰富的工作人员，能够提供我的LO所需的护理。我不知道的是，他们的方法是“一刀切”，而不是为我的LO需求定制的方法。考虑到总有一个过渡期，我的LO拒绝洗澡，他们向我保证这是很正常的。在一年半不洗澡、不洗澡甚至不洗海绵澡之后，我把自己的担忧带到了基准投资公司的办公室。他们向我保证，丹佛斯的工作人员在如何处理FTD带来的行为问题方面会受到更好的教育。终于，他在一年半后，在基准公司办公室的帮助下，采用了“手把手”的方法!中庭还有许多其他的问题，首先是他们的内务管理，(或缺乏)。我的LOs房间只有在我去的时候才会打扫，并坚持让他们清洁和消毒浴室。情况变得如此糟糕，以至于我开始拍摄我在参观时遇到的情况，并将这些照片发送到执行办公室，并被告知他们人手不足，正试图招聘人手。 Another concern was their communication (or lack thereof) between staff and Resident’s loved ones. I called every day to check on him and each time spoke with the Nurse on duty and was told that my LO was doing the same, no changes. This included urinating in the common areas of the facility. Their Nurse told me that this is a very common trait of especially men with Dementia. I then purchased a one-piece outfit for him to discourage that behavior and was told that it didn’t help and they would try to adjust the environment instead so I was asked to provide “pet pee-pads” that they would place in the areas that he urinated. Never heard another complaint, until during a scheduled visit with him, I was asked to meet with their Executive Director of Resident Care where I was told that there were two options for my LO, I either hire a one-on-one person to stay with him (in addition to paying the private care of over [amount removed] per month) or move him to a hospital or facility that can better manage the FTD behavior. Their staff may understand Alzheimer’s Disease or other Dementias, but certainly were not educated to understand FTD. Had they been honest with me during the application process, I would have researched another facility, but I was assured that they could handle FTD. Thankfully my LO has been moved to another facility that does have other FTD residents, a full staff of Nurses familiar with this disease and he is doing much better. A “one size fits all” approach is NOT ideal, The Atrium should be working with the individual to see what those needs are and customize the approach to their individual needs.

这个社区的工作人员一直都很支持和耐心。他们对爸爸的照顾和药物治疗都很好。我们和他们有很好的沟通，他们让他保持活跃。社区很干净，他们整天都在检查爸爸的房间。他们很好地适应了他的特殊饮食。我向痴呆症患者推荐这个社区。

我发现JR主任和他的助理工作人员都很专业，很容易沟通。助手们大多都很好，很关心我母亲。对我母亲来说唯一困难的问题是，许多助手都有很重的口音，她发现很难听懂他们在说什么。当他们知道她很难理解他们对她说的话时，许多人会放慢语速，试着说得更清楚一些。对于老年人来说，这是正常的。

这里的工作人员非常友好和关心。他们真的很擅长与家庭沟通。设施明亮，宽敞，干净，当你走进去的时候，它是诱人的。这里对那些需要照顾的人的照顾水平非常好。

这里的工作人员一直都很善于伸出援手。他们给我寄了我妈妈的照片。他们总是告诉我她的最新情况。我对事情的进展很满意。每个人都很友好，乐于助人。他们把我妈妈照顾得很好。护理服务非常好。我对维罗妮卡路的中庭非常满意。这真的是一次很好的经历。我很高兴我妈妈过得很舒服。

到目前为止，事情似乎进展得很顺利。他们很干净，工作人员也很友好。到目前为止，我还没有任何担忧。他们很有耐心，也很善解人意。

维罗妮卡路的中庭简直令人惊叹!在看了其他地方之后，我知道就是这里了。我做了很多研究，并跟随自己的内心，这是一次美妙的经历。这里有很多工作人员，他们非常照顾住客，一整天都有很多活动，食物很棒，一切都非常棒!爸爸得到的照顾是惊人的。我强烈推荐他们。

我弟弟住的地方很好，很温暖，很友好。工作人员为他付出了额外的努力。

我对The Atrium非常满意!我们不得不雇佣一些额外的护工来照顾我所爱的人，并提供额外的服务，但他们做得很好。我想他们可能没有足够的帮助。然而，他们会一直带着他们去临终关怀院，这很好，所以他们不用再搬家了。他们可能只是人手不足。然而，这是一个美妙的地方!那里很干净，人也很好。甚至这里的居民也很友好!我们的老朋友现在是一位牧师，他甚至说这是他到过的最好的地方之一!除了人手不足之外，运营得很好，他们做得很好。